Accessibility Statement
Last Updated: April 2026
1. Our Commitment
Terra Connect Ltd is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to this website (terraconnect.co.uk).
This statement applies to the entire terraconnect.co.uk website and is issued in compliance with the Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.1.
2. Conformance Status
Partially Conformant
The Web Content Accessibility Guidelines (WCAG) 2.1 defines requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some parts of the content may not fully conform to the accessibility standard, as detailed in the “Known Issues” section below.
3. Technical Specification
This website relies on the following technologies for conformance with WCAG 2.1:
- HTML5
- CSS3
- JavaScript (ES6+)
- WAI-ARIA roles and attributes
4. Accessibility Features
We have implemented the following accessibility features:
- Skip navigation link – A “Skip to content” link appears at the top of each page for keyboard users
- Keyboard navigation – All interactive elements are accessible via keyboard
- Focus indicators – Visible focus rings are applied to all focusable elements (
focus-visible) - ARIA labels – Navigation landmarks, buttons, and form controls include descriptive ARIA labels
- Semantic HTML – Pages use proper heading hierarchy (H1 – H3) and landmark regions
- Alt text – All informative images include descriptive alternative text; decorative images are marked with
aria-hidden="true" - Colour contrast – Text-to-background colour contrast meets the WCAG AA minimum ratio of 4.5:1 for normal text
- Responsive design – The website adapts to different screen sizes and supports text resizing up to 200% without loss of content
- No auto-playing media – No content starts playing automatically
- Language declaration – Page language is set to
lang="en-GB"
5. Known Limitations
Despite our efforts, you may encounter the following known accessibility issues. We are actively working to resolve them:
| Issue | WCAG Criterion | Status |
|---|---|---|
| Some animated elements may not respect the user's “reduce motion” system preference | 2.3.3 (AAA) | In progress |
| Some third-party embeds (social media links) may not be fully keyboard accessible | 2.1.1 (A) | Monitoring |
6. Feedback & Contact
We welcome your feedback on the accessibility of this website. If you experience accessibility barriers, or if you need information in an alternative format, please contact us:
Email: accessibility@terraconnect.co.uk
General: hello@terraconnect.co.uk
Website: terraconnect.co.uk/contacts
We aim to respond to accessibility feedback within 5 working days.
7. Enforcement
If you are not satisfied with our response, you have the right to contact the Equality and Human Rights Commission (EHRC):
Website: equalityhumanrights.com
Helpline: 0808 800 0082
8. Assessment Approach
Terra Connect Ltd assessed the accessibility of this website by the following approach:
- Self-evaluation using automated tools (including Lighthouse and WAVE)
- Manual keyboard navigation testing
- Screen reader testing (VoiceOver on macOS/iOS)
- Colour contrast analysis
9. Formal Complaints
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.